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  • 1. Time to process and ship orders

    Shipping time is a big consideration for your customers. That’s why it’s helpful to also include the time it takes for you to process an order or the time it takes to pack it up and hand it over to your shipping carrier.

    It’s worth mentioning processing times because it will directly impact the time it takes to get to your customers. Let them know about anything that might delay processing, for example:

    • Your business is closed on weekends or holidays
    • You have a daily cutoff time for processing orders (after 6 p.m., for example)

    2. Shipping costs

    If you provide multiple shipping options, provide a chart that lists out all of those options. Make sure to clearly state any additional costs that might be associated with certain options. For example: 

    • Standard shipping (5–7 business days): Free
    • Expedited shipping (2–4 business days): $25
    • Rush shipping (next business day): $50

    If you’re offering free shipping, include that in several places across your site (customers love free shipping!). And if there are any additional fees, like duties or taxes, clearly state those so customers don’t get an unwanted surprise.

    3. Domestic, international, and local shipping options

    Can you ship to other countries or are you sticking with your home country only? If you have a brick-and-mortar store location, do you offer free in-store pickup or local delivery?

    Describe to where exactly you ship, if there are any extra considerations or options for your customers, and any costs associated. If you offer local delivery, be clear about your coverage area (for example: “within a 25-mile radius of our store,” or any address with certain ZIP codes).

    4. Important details about refunds, returns, and exchanges

    We recommend creating a separate page for your return and refund policies, but you can use your shipping policy page as another opportunity to be clear and transparent.

    In both your dedicated returns and refunds page, as well as your shipping policy, include details like:

    • How you’ll evaluate any requests for exchanges, changes, or refunds
    • What condition the products need to be in
    • The maximum amount of time after purchase or delivery that you’ll honor the return or refund policy
    • Your process in case an order is lost or damaged

    5. Other ways service might be interrupted

    Are there any other things that can happen that might delay the time it takes your customer to receive their order? This is the place to list them all out.

    For example, say that you’re experiencing certain COVID-related delays that can randomly impact shipping times. Be clear that this is a possibility and what might happen if a customer’s order is interrupted by these circumstances.

    Shipping policy examples to inspire you

    Looking for some inspiration for your shipping policy template? Check out these brands that have covered the basics and even added some nice finishing touches.